Terms & Policy’s

Deposits

We do require a NON-Refundable deposit to secure your appointment to prevent any last-minute cancellations. The deposit goes towards your remaining balance of your appointment.

Appointments

We work by appointment only, depending on our availability we may be able to squeeze you in with a minor charge for last minute booking. You can schedule in any appoints by giving us a Call or through our booking site.

Refund Policy

Details

If the customer is unhappy with the detail provided, we will redo the service at no additional cost. If the issue is not then resolved after the additional attempt, a partial credit refund should be issued.

Tints

For issues like bubbling, discoloration, or peeling, we resolve the problem under warranty rather than issuing refunds.

Satisfaction guarantee, allowing customers to return for rework if the tint application is flawed. However, we may not provide a cash refund.

Damages and Limitation of Liability Policy

Premium Car Care values your trust and takes every precaution to protect your vehicle during our auto detailing services. However, by engaging our services, you acknowledge and agree to the following terms regarding damages and liability:

1. Care and Handling

  • We use industry-standard techniques and professional-grade products to ensure high-quality service and the protection of your vehicle.

  • Customers are required to disclose any pre-existing damages, defects, or sensitivities in paint, upholstery, or other vehicle components prior to service.

2. Limitation of Liability

  • Pre-Existing Conditions: Premium Car Care is not liable for damages that arise from pre-existing conditions, such as rust, paint defects, weak clear coat, or fragile upholstery.

  • Aftercare Issues: We are not responsible for damages resulting from improper aftercare by the customer, including exposure to extreme weather conditions or failure to follow our aftercare instructions.

  • Third-Party Products: If third-party accessories (e.g., dash cams, trim covers) are removed or adjusted during detailing, we are not responsible for damages unless they are due to negligence by our team.

  • Maximum Liability: Our liability is limited to the cost of the service provided.

3. Incidental Damages

  • Premium Car Care is not responsible for incidental damages, including but not limited to:

    • Loss of use of the vehicle

    • Temporary inconvenience

    • Costs of alternative transportation

  • Customers are encouraged to remove all personal belongings before service. We are not liable for loss or damage to personal items left in the vehicle.

4. Warranty of Services

  • Our services are warranted to meet the described standards of quality. If you notice a service-related issue, notify us within 7 days, and we will readdress the concern at no additional cost.

  • This warranty does not cover damages resulting from normal wear and tear, misuse, or external factors beyond our control.

5. Vehicle Drop-Off and Pick-Up

  • Customers assume full responsibility for their vehicles during drop-off and pick-up. We are not liable for damages caused by accidents, theft, or third parties while the vehicle is parked outside our premises.

6. Force Majeure

  • Premium Car Care is not responsible for delays or damages caused by circumstances beyond our control, such as extreme weather, power outages, or other unforeseen events.

By utilizing our services, you agree to these terms and conditions. For any questions or concerns, please contact us directly at 973-932-5108 or Premium.nicc@gmail.com